Refund policy
Return & Refund Policy
Our Commitment
At Replay Arcade, we stand behind every product we sell. If something isn't right with your order, we'll do our best to make it right.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Items that show signs of use or damage caused by the customer are not eligible for return.
To initiate a return, please contact us at support@replayarcade.store with your order number and reason for return. We will respond within 24 hours with next steps.
Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved. Approved refunds are processed within 5-7 business days and returned to your original payment method. Please allow an additional 3-5 business days for your bank or card provider to reflect the amount.
Partial Refunds
In cases where only part of an order is returned or only part of an order was not delivered, a partial refund covering only the affected item will be issued. Items received in good condition are not eligible for refund within the same order.
Non-Returnable Items
The following are not eligible for return or refund:
- Items returned after 30 days of delivery
- Items damaged due to misuse or improper handling
- Orders where the issue is due to incorrect information provided at checkout
- Digital Products
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us immediately at support@replayarcade.store with your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.
Questions
If you have any questions about our return or refund policy, please don't hesitate to reach out at support@replayarcade.store. We respond to all messages within 24 hours.
Replay Arcade Support
support@replayarcade.store